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Last updated: 1 January 2025

Privacy Policy – Clubhouse Casino

We believe you have a right to know exactly how your personal information is handled. This policy is written in plain language — not legalese — so you can actually understand it. If something isn't clear, reach out and we'll explain it.

1. Who We Are and Why This Policy Exists

Clubhouse Casino is an online gaming platform operated under a valid international gaming licence. We take your privacy seriously — not because we have to, but because we think it's the right way to run a business. This Privacy Policy explains exactly what personal information we collect when you use our website, how we use it, who we might share it with, and what rights you have over it.

This policy applies to everyone who visits https://ausclubhouse.com, creates an account, makes a deposit, contacts our support team, or otherwise interacts with our platform. If you're not comfortable with anything you read here, please don't use the site — and if you have questions, our support team is always available to explain things in plain language.

We update this policy from time to time as laws change or as we improve our practices. The date at the top of the page always reflects the most recent version. If we make significant changes, we'll let registered players know via email.

2. What Information We Collect

We only collect information that we actually need. Here's a breakdown of the different types:

Information you give us directly

  • Full name, date of birth, and gender — required when you register an account
  • Email address and phone number — for account access and communication
  • Residential address — required for identity verification
  • Payment details — card numbers, e-wallet accounts, or crypto wallet addresses used for deposits and withdrawals
  • A copy of your ID and proof of address — required for KYC verification before your first withdrawal
  • Messages and correspondence — when you contact support via live chat or email

Information collected automatically

  • IP address and approximate location — used for fraud prevention and regulatory compliance
  • Device type, browser, and operating system — helps us optimise the site for your setup
  • Pages visited, time spent, and game activity — used to improve your experience and for responsible gaming monitoring
  • Cookie data — see our Cookie Policy for full details
  • Login timestamps and session data — for security purposes

Information from third parties

  • Identity verification services — we may cross-check your details with licensed ID verification providers
  • Payment processors — they confirm transaction status and flag potential fraud
  • Marketing partners — if you arrived via a referral link, we may receive basic attribution data

3. How We Use Your Information

We use the information we collect for specific, legitimate purposes. We don't sell your data, and we don't use it for anything you wouldn't reasonably expect from a casino platform.

To run your account — Creating and managing your player account, processing deposits and withdrawals, and sending transaction confirmations.
To verify your identity — KYC checks are a legal requirement for licensed online casinos. We verify your identity before processing withdrawals to protect against fraud and underage gambling.
To provide customer support — When you contact us, we use your account information and message history to resolve your issue efficiently.
To keep the platform secure — We monitor for suspicious activity, prevent fraud, enforce our Terms of Service, and protect other players on the platform.
To meet legal obligations — As a licensed operator, we're required to maintain certain records, report suspicious activity, and comply with anti-money laundering regulations.
To improve the experience — We analyse how players use the site to fix issues, improve navigation, and decide which features to build next.
To support responsible gaming — We monitor play patterns to identify signs of problem gambling and to apply any limits or interventions you've set on your account.
To communicate with you — We send account-related emails (deposits, withdrawals, security alerts) and, if you've opted in, promotional offers. You can unsubscribe from marketing emails at any time.

5. Who We Share Your Data With

We don't sell your personal data. Full stop. We share it only when necessary, with parties who are bound by confidentiality obligations or legal requirements.

Payment processors — To process deposits and withdrawals. They handle card and banking transactions on our behalf and are bound by their own strict data security standards.
Identity verification providers — Licensed third-party services that help us confirm your identity documents are genuine and that you are who you say you are.
IT and hosting providers — The companies that keep our servers running and our data securely stored. They process data only on our instruction.
Regulatory authorities — We may be legally required to share data with licensing bodies, financial regulators, or law enforcement agencies in response to lawful requests.
Fraud prevention services — We participate in industry fraud-sharing networks to protect the platform and its players from known bad actors.
Responsible gaming organisations — If you self-exclude or request exclusion, we may share limited data with third-party self-exclusion registers to enforce your request across multiple platforms.

6. How Long We Keep Your Data

We keep your personal data for as long as your account is active, and for a period after that as required by law. Gaming regulators typically require us to retain account and transaction records for a minimum of five years after account closure.

After that period, we delete or anonymise your data unless we're legally required to keep it longer — for example, in connection with an ongoing legal matter.

If you request account closure, we'll stop using your data for marketing immediately. The underlying records are retained for the legally required period, then deleted.

7. How We Protect Your Data

We take data security seriously. Here's what we do in practice to protect your information:

256-bit SSL encryption — All data transmitted between your device and our servers is encrypted using the same standard used by major banks.
Secure data storage — Personal data is stored on secured servers with restricted access. Only staff who need access for their role can view sensitive information.
Regular security audits — We conduct periodic reviews of our security practices and work with external specialists to identify and fix vulnerabilities.
Payment tokenisation — We don't store your full card number on our servers. Card data is tokenised by our payment processor, so even if our systems were ever breached, your card details would not be exposed.
Two-factor authentication — We strongly encourage all players to enable 2FA on their accounts for an extra layer of login security.

8. Cookies and Tracking

We use cookies and similar tracking technologies to make the site work properly, remember your preferences, and understand how people use the platform. There are four types of cookies we use:

Essential cookies keep the site functioning. Without them, you can't log in, play games, or make transactions. These can't be turned off.

Functional cookies remember your preferences — like your chosen language or the last game you played — so you don't have to set them again every visit.

Analytics cookies help us understand how players navigate the site. We use this data in aggregate form to improve the experience. No individual player is singled out.

Marketing cookies track whether you arrived via a promotional link so we can measure the effectiveness of our campaigns. These are only active if you've consented.

You can manage your cookie preferences at any time via the Cookie Settings link in the footer. Withdrawing consent for non-essential cookies won't affect your ability to use the platform.

9. Your Rights Over Your Personal Data

You have real rights over your personal information. Here's what you can ask us to do, and how to do it:

Access — You can request a copy of all personal data we hold about you. We'll provide it within 30 days.
Correction — If any of your information is inaccurate, let us know and we'll fix it promptly.
Deletion — You can ask us to delete your data. We'll do so for everything not required to be retained by law.
Restriction — You can ask us to pause processing your data while we investigate a complaint or dispute.
Portability — You can request your data in a structured, machine-readable format so you can transfer it elsewhere.
Objection — You can object to processing based on legitimate interests. We'll stop unless we can demonstrate a compelling reason to continue.
Withdraw consent — For anything based on consent (marketing, non-essential cookies), you can withdraw it at any time with no penalty.

10. Children and Minors

Clubhouse Casino is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has created an account or provided us with personal information, please contact our support team immediately. We will investigate and delete the data as quickly as possible.

We use age verification checks during registration and again during the KYC process to prevent underage players from accessing the platform.

11. International Data Transfers

As an internationally operated platform, some of your data may be processed or stored in countries outside your own. When this happens, we ensure appropriate safeguards are in place — such as standard contractual clauses or adequacy decisions — to protect your data to the same standard it would receive in your home country.

If you'd like to know more about the specific safeguards in place for any particular transfer, contact our privacy team using the details below.

12. How to Contact Us About Privacy

If you have any questions about this policy, want to exercise your rights, or have a complaint about how we've handled your data, please get in touch:

The fastest way to reach us is via live chat, available 24/7 directly on the website. For privacy-specific matters, you can also email our support team with "Privacy Request" in the subject line and we'll route it to the right person.

We aim to respond to all privacy requests within 30 days. If your request is complex, we may need up to 90 days — but we'll always let you know within the first 30 if that's the case.

This Privacy Policy was last updated on 1 January 2025. If you have questions or concerns, contact our support team via live chat on the main site or visit our FAQ page for common privacy questions.