Last updated: 1 January 2025
Terms of Service – Clubhouse Casino
These are the rules of the platform — your rights, our responsibilities, and how everything works. We've written them to be clear and readable, not to bury important things in fine print.
1. Introduction and Agreement
Welcome to Clubhouse Casino. By creating an account, accessing the website, or placing a bet, you're agreeing to these Terms of Service. Please take the time to read them — they're written in plain language and explain how this platform works, what we expect from players, and what you can expect from us.
If you don't agree with any part of these terms, you should not use the platform. If something isn't clear, our support team is available 24/7 to explain it. We'd rather you ask questions than misunderstand something important.
These Terms of Service apply to all users of https://ausclubhouse.com regardless of how you access the site — desktop, mobile browser, or any other device. They form a legally binding agreement between you and the operator of Clubhouse Casino.
2. Who Can Use This Platform
To create an account and play at Clubhouse Casino, you must meet all of the following criteria:
Age — You must be at least 18 years old. We take this seriously. If we discover a player is under 18, their account will be closed immediately and all deposits returned — but any winnings will be forfeited.
Jurisdiction — You must reside in a country or region where online gambling is not explicitly prohibited. It is your responsibility to know the laws in your location before registering.
One account — You may only hold one account per household, per IP address, and per device. Duplicate accounts are not permitted and will result in closure of all associated accounts.
Own identity — You must register using your own true identity. Accounts registered under another person's name, or using false information, will be closed and funds may be withheld pending investigation.
Mental capacity — You must be registering voluntarily and not under duress. If gambling is causing you harm, please do not create an account — contact Gambling Help Online instead.
Not self-excluded — If you have previously self-excluded from ${BRAND} or registered with a third-party exclusion scheme that covers this platform, you are not eligible to play.
3. Your Account
You are responsible for your account. That means keeping your login credentials private, not sharing access with anyone else, and making sure the information on your account stays accurate and up to date.
If your contact details change — new email address, new phone number, new residential address — update them in your account settings or contact support. Outdated information can delay withdrawals and make it harder for us to contact you about important account matters.
Your account is personal to you. It cannot be transferred, sold, or gifted to another person. Attempting to do so will result in permanent closure of both accounts.
If you suspect your account has been accessed without your permission, contact support immediately. We can freeze your account while we investigate to prevent any unauthorised activity.
4. Identity Verification (KYC)
Before your first withdrawal, we are required by our gaming licence to verify your identity. This is called Know Your Customer (KYC) verification, and it's standard practice across all licensed online casinos.
You'll be asked to provide a government-issued photo ID (passport, driver's licence, or national ID card) and a recent proof of address (utility bill or bank statement less than three months old). In some cases, we may also ask for proof of the payment method you've used.
The verification process typically takes 24 to 48 hours. Once completed, it won't need to be repeated unless your circumstances change significantly or we have reason to re-verify.
We may request additional documents at any time if required for compliance purposes. Failure to provide requested documents within a reasonable timeframe may result in account restrictions or closure.
5. Deposits
All deposits must be made using payment methods registered in your own name. We do not accept deposits from third parties. If a deposit is made from a payment method that doesn't match the account holder's identity, it will be returned and the account may be restricted pending investigation.
The minimum deposit is AU$20 for most payment methods. Some methods, such as Neosurf, may have lower minimums. Cryptocurrency deposits require a minimum equivalent to approximately AU$20 at the time of the transaction.
Deposits are generally instant. If a deposit doesn't appear in your balance within a reasonable period, contact support with your transaction reference number and we'll investigate.
Clubhouse Casino does not charge fees on deposits. However, your payment provider may apply their own charges for international transactions — these are outside our control.
6. Withdrawals
You can request a withdrawal at any time, subject to your account being fully verified and having no pending bonus wagering requirements on your balance.
Withdrawals must be made to the same method used for your most recent deposit where possible. If that method doesn't support withdrawals, we'll work with you to find an alternative.
The standard maximum withdrawal is AU$5,000 per transaction. Bank wire transfers allow higher amounts up to AU$20,000. VIP players may have higher limits negotiated with their account manager.
Processing times vary by method. Cryptocurrency withdrawals are typically processed within one hour. E-wallets take 4 to 12 hours. Card and bank transfers take 1 to 3 business days. All times are after the withdrawal has been approved — approval itself takes up to 24 hours for standard requests.
Withdrawals may be delayed or declined if there are unresolved compliance checks, if your account information doesn't match the payment method, or if we have concerns about the source of funds. We'll always communicate clearly if this happens.
7. Bonuses and Promotions
Bonuses at Clubhouse Casino are designed to give players more to play with — not to trap them in impossible conditions. That said, all bonuses come with terms that you should understand before claiming.
One bonus per player — Welcome bonuses and sign-up offers are available to new players only, one per person, household, device, and IP address. Attempting to claim a new player bonus on a duplicate account will result in account closure.
Wagering requirements — Most bonuses require you to wager the bonus amount a set number of times before withdrawing associated winnings. The wagering requirement for our standard welcome bonus is 35x. Only eligible games count towards wagering — slots typically contribute 100%, while table games may contribute less or not at all.
Bonus expiry — Bonuses must be claimed and wagered within the time period specified in the promotion. Expired bonuses and any associated winnings will be removed from your balance automatically.
Maximum bet with bonus — While a bonus is active, there is typically a maximum bet limit per spin or hand. Placing bets above this limit while playing with bonus funds may result in the bonus and associated winnings being voided.
Game restrictions — Some games may not contribute to bonus wagering or may be restricted entirely while a bonus is active. Check the specific promotion terms for details.
Abuse and fraud — We reserve the right to void bonuses and confiscate associated winnings if we identify abuse of promotional offers, collusion, or any attempt to exploit bonus terms through patterns of play that are clearly designed to manipulate the system rather than play in good faith.
Changes to promotions — We reserve the right to modify, suspend, or cancel any promotion at any time. If we make a significant change to a promotion you're actively participating in, we'll give you reasonable notice.
8. Game Rules and Fair Play
All games offered at Clubhouse Casino use certified Random Number Generators (RNGs) that are audited by independent testing laboratories. The results of all games are random and cannot be influenced by the casino, the player, or any external party.
By playing, you acknowledge that gambling involves risk and that the outcome of any game is never guaranteed. The house always maintains a mathematical edge over time — this is how licensed casinos operate legally and sustainably.
If a technical fault occurs during a game — such as a disconnection or a software error — the game round will be resolved according to the game provider's rules. In most cases, the game state is saved server-side and will resume correctly when you reconnect.
Any attempt to cheat, use software to gain an unfair advantage, exploit bugs, or manipulate game outcomes will result in immediate account closure and forfeiture of all funds. We actively monitor for this kind of activity.
9. Responsible Gaming
Clubhouse Casino is committed to responsible gaming. We believe gambling should be entertaining, and we take it seriously when it stops being that for someone.
We offer the following responsible gaming tools, accessible directly from your account settings:
Deposit limits — Set daily, weekly, or monthly limits on how much you can deposit. Limits can be decreased immediately. Increases take effect after a 24-hour cooling-off period.
Loss limits — Cap the amount you can lose over a defined period. Same rules apply — decreases are immediate, increases are delayed.
Session time limits — Set a maximum amount of time you can spend on the platform in a single session or per day.
Reality checks — Set timed reminders that appear during play to show how long you've been playing and how much you've spent.
Cool-off period — Take a break from 24 hours up to 6 weeks. During this time, you can't log in or place bets, but your account stays open.
Self-exclusion — Close your account for a minimum of 6 months or permanently. During self-exclusion, you won't receive any promotional communications. To reinstate an account after self-exclusion, a mandatory review applies.
If gambling is affecting your life or the lives of people around you, please reach out for help. Gambling Help Online is available 24/7 on 1800 858 858 — it's free and confidential.
10. Prohibited Activities
The following activities are strictly prohibited on Clubhouse Casino and will result in account suspension, permanent closure, and potential legal action:
Money laundering — Using the platform to transfer, conceal, or legitimise proceeds of crime. We are required by law to report suspicious financial activity.
Fraud — Using stolen payment methods, providing false identity information, or making fraudulent chargeback claims against genuine deposits.
Collusion — Working with other players to gain an unfair advantage at live dealer tables or in tournaments.
Bonus abuse — Creating multiple accounts to claim welcome offers more than once, or exploiting promotional terms in bad faith.
Underage gambling — Allowing or assisting a person under 18 to access or use your account.
Software manipulation — Using bots, scripts, auto-clickers, or any third-party software to interact with the platform in an automated or artificial way.
Threats and harassment — Abusing, threatening, or harassing support staff or other players. We have zero tolerance for this and will act accordingly.
11. Intellectual Property
Everything you see on Clubhouse Casino — the design, the code, the text, the graphics, the logos, and the game content — is protected by copyright and intellectual property law. You're welcome to use the site as a player. You're not permitted to copy, reproduce, distribute, or create derivative works from any content on this platform without explicit written permission.
Game content is owned by the respective game providers and licensed to us for display on the platform. Any unauthorised use of game content is a violation of those providers' intellectual property rights, not just ours.
12. Limitation of Liability
Clubhouse Casino provides the platform on an "as is" basis. We work hard to keep things running smoothly, but we can't guarantee that the platform will be available at all times or completely free of errors.
We are not liable for losses caused by circumstances outside our control — including payment provider issues, internet outages, regulatory changes, or events that a reasonable person would consider unforeseeable. We are also not liable for gambling losses incurred through normal gameplay. By using the platform, you accept that gambling carries financial risk.
Our total liability to you in any given period is limited to the value of funds you have deposited in that same period. Nothing in these terms excludes liability that cannot legally be excluded, such as liability for fraud or gross negligence.
13. Account Suspension and Closure
You can close your account at any time by contacting support. We'll process your request and return any remaining real-money balance to your registered payment method after any applicable checks.
We reserve the right to suspend or close accounts — and withhold funds pending investigation — if we have reason to believe that:
Identity fraud — The account was registered with false or stolen information.
Payment fraud — Deposits were made using a payment method that doesn't belong to the account holder, or a chargeback has been filed against a legitimate deposit.
Prohibited activity — Any activity listed in Section 10 has occurred or is suspected.
Regulatory requirement — A regulatory authority or law enforcement agency has instructed us to freeze or close the account.
Account inactivity — The account has been dormant for 12 months or more. We'll notify you before taking any action and give you an opportunity to reactivate.
If your account is closed for any reason other than player request, we'll tell you why unless doing so would compromise an investigation or violate our legal obligations.
14. Changes to These Terms
We may update these Terms of Service from time to time. The updated date shown at the top of this page reflects the most recent revision.
For minor changes — such as clarifications or corrections — we'll simply update the page. For significant changes that affect your rights or obligations, we'll notify registered players by email at least 7 days before the changes take effect.
Continuing to use Clubhouse Casino after the effective date of any changes means you accept the updated terms. If you don't agree with a change, you have the right to close your account before the changes take effect.
If you have any questions about these Terms of Service, contact our support team via live chat or email. We're here to help, and we'll always try to give you a straight answer.
The short version
Play fair, be honest about who you are, use your own money, and gamble responsibly. In return, we'll give you a fair platform, fast payouts, clear bonus terms, and support whenever you need it. That's the deal.
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