Last updated: 1 January 2025
KYC Policy – Clubhouse Casino
Identity verification is a legal requirement for all licensed online casinos. This page explains what it is, what you'll need, and how the process works at Clubhouse Casino. We've kept it clear and practical — no unnecessary complexity.
24–48 hrs
Typical turnaround
Photo ID
Required document
Proof of address
Under 3 months old
One-time only
Verified once
1. What Is KYC and Why Does It Exist?
KYC stands for Know Your Customer. It's a standard process used by licensed financial and gaming companies worldwide to confirm that you are who you say you are. For online casinos, it's not optional — it's a requirement under the gaming licence that allows Clubhouse Casino to operate legally.
The goal is simple: protect players, prevent fraud, and stop the platform from being used for money laundering or other financial crime. Every reputable casino you'll ever use will ask you to verify your identity at some point. At Clubhouse Casino, we've made the process as quick and painless as we can.
Think of it like opening a bank account or signing up for a credit card. They need to know you're real, you're old enough, and the money you're using is yours. KYC does the same thing for online gaming.
2. When Verification Is Required
At Clubhouse Casino, identity verification is required before you can make your first withdrawal. You can deposit and play immediately after registration — KYC doesn't block you from enjoying the platform straight away.
That said, we recommend completing verification shortly after signing up rather than waiting until you want to withdraw. It takes time, and there's nothing more frustrating than winning and then having to wait 48 hours for your money because verification is pending.
We may also request verification at any other point if we have reason to do so — for example, if your account shows unusual activity, if a deposit comes from a payment method that doesn't match your registered name, or if required by our compliance team for regulatory purposes.
Before first withdrawal — Standard verification required for all players. Complete it early to avoid delays when you want to cash out.
Large transactions — Deposits or withdrawals above certain thresholds may trigger an additional review, even on already-verified accounts.
Suspicious activity — If our fraud monitoring systems flag unusual patterns, we may pause the account and request fresh documentation.
Long account inactivity — If an account has been dormant for an extended period, we may ask you to re-verify before allowing further activity.
Payment method mismatch — If you deposit from a payment method registered in a different name, we'll need documentation to confirm the relationship.
3. Proof of Identity — What We Accept
To confirm who you are, we need a government-issued photo ID. The document must be valid (not expired), clearly legible, and show your full name, date of birth, and a photograph. We accept the following:
Passport — The most universally accepted form of ID. Submit a clear scan or photo of the photo page. All details must be fully visible.
Driver's licence — Front and back required. Australian licences are accepted. International licences may be accepted — contact support if unsure.
National identity card — Front and back required. Must be government-issued and currently valid.
The document must be in your legal name as registered on your Clubhouse Casino account. If your name has changed since the ID was issued (for example, after marriage), you may need to provide additional supporting documentation such as a marriage certificate.
Photos or scans should be high resolution and show all four corners of the document. Blurry, cropped, or heavily compressed images will be rejected and delay your verification.
4. Proof of Address — What We Accept
We need to confirm the residential address you provided when registering your account. The document must be dated within the last three months and show your full name and address. We accept the following:
Utility bill — Electricity, gas, water, or internet bill. Must show your name, address, and issue date. Mobile phone bills are not accepted.
Bank statement — A statement from your bank or credit union showing your name and address. Online bank statements are accepted if they include a date and are clearly from a financial institution.
Government letter — Any official correspondence from a government agency — such as the ATO, Centrelink, or your local council — addressed to you at your registered address.
Tenancy agreement — A current signed lease agreement that shows your name, address, and the duration of the tenancy.
PO Box addresses are not accepted as proof of residential address. The address on the document must match the address registered on your account.
5. Proof of Payment Method
In some circumstances, we'll ask you to confirm that the payment method used for deposits belongs to you. This protects both you and us from unauthorised use of payment details.
Credit or debit card — A photo of the card showing the cardholder name and last four digits. The middle digits should be obscured for security. Both front and back may be required.
Bank account — A bank statement or screenshot from your banking app showing your name, bank name, and account number (BSB and account number for Australian accounts).
E-wallet — A screenshot of your e-wallet account dashboard showing your registered name and account ID or email address.
Cryptocurrency wallet — A screenshot showing the wallet address used for deposits. We may ask for confirmation of wallet ownership for large crypto transactions.
Payment method verification is not always required — it depends on the payment methods you use and the amounts involved. If it's needed, our support team will contact you directly with instructions.
6. Source of Funds — When and Why We Ask
For higher-value players or transactions above certain thresholds, we may ask you to confirm the source of the funds you're depositing. This isn't a personal judgement — it's a regulatory requirement under anti-money laundering rules that apply to all licensed casinos.
Source of funds documentation helps us confirm that the money you're gambling with comes from a legitimate origin, such as employment income, business revenue, savings, or an inheritance.
Recent payslips — Two or three recent payslips showing your employer and regular income.
Bank statements — Statements showing regular salary credits or other income sources over the past 1 to 3 months.
Tax returns or notices — A recent ATO notice of assessment confirming your annual income.
Business documentation — If you're self-employed, recent business accounts, invoices, or tax returns demonstrating legitimate business income.
Sale of assets — If your deposits are funded by the sale of property or investments, relevant legal or financial documentation confirming the transaction.
Inheritance — Legal documentation confirming receipt of an inheritance — such as a letter from a solicitor or executor of an estate.
We understand this can feel intrusive. We only ask for source of funds information when genuinely required by our compliance obligations — not as a matter of routine for every player. If we do ask, we'll explain exactly what we need and why.
7. How to Submit Your Documents
Submitting your documents to Clubhouse Casino is straightforward. Log into your account, navigate to the verification section, and upload your documents directly through the secure portal. Accepted file formats are JPG, PNG, and PDF. Each file should be under 10MB.
Alternatively, you can send documents to our support team via live chat or email. If you're sending by email, use the subject line "KYC Verification — [Your Username]" so it reaches the right team quickly.
A few practical tips to make the process faster:
Tips for faster approval
Take photos in good lighting — avoid glare on laminated cards or passports
Make sure all four corners of the document are visible in the frame
For double-sided documents, submit both sides as separate files or on a single page
Don't use filters or editing tools on the images — submit them as-is
Check that text is sharp and legible before uploading — zoom in to verify
Name your files clearly, for example: passport_front.jpg, utility_bill.pdf
8. How Long Does Verification Take?
Standard KYC verification at Clubhouse Casino takes 24 to 48 hours from the time we receive all required documents. In most cases, it's faster — particularly during business hours.
If your documents are clear, match your account details, and meet our requirements, you'll receive confirmation by email once verification is complete. From that point, your withdrawals will process without any KYC-related delays.
If there's a problem with a document — it's expired, blurry, or doesn't match your account — we'll contact you to explain what's needed. We don't just reject without explanation.
Standard verification — 24–48 hours for complete, clear documentation. Often faster during business hours.
Enhanced verification — 3–5 business days for cases requiring source of funds review or additional compliance checks.
Re-submission — If documents are rejected, re-submission typically restarts the 24–48 hour clock from the point of receipt.
9. How We Handle Your Verification Documents
The documents you submit for KYC are sensitive personal information and we treat them accordingly. All files are transmitted via encrypted connection and stored on secured servers with restricted access. Only authorised compliance staff can view submitted documents.
We do not share your identity documents with third parties except where required by law, or when using licensed identity verification providers as part of the verification process. These providers operate under strict data security and confidentiality obligations.
We retain verification documents for a minimum of five years after account closure, as required by our gaming licence. After that period, documents are securely deleted. For more detail on how we handle your personal data generally, read our Privacy Policy.
10. What Happens If Verification Fails or Is Refused
If we're unable to verify your identity — because documents are insufficient, details don't match, or we have reason to believe information is fraudulent — we'll contact you to explain the issue and give you an opportunity to provide additional documentation.
If verification cannot be completed after reasonable attempts, your account will be restricted. Any real-money balance from legitimate deposits will be returned to the original payment method after deducting any applicable processing costs.
Bonus funds and associated winnings cannot be withdrawn if verification is not completed. This is a standard industry policy and is reflected in our Terms of Service.
If you believe a verification decision is incorrect, you have the right to appeal. Contact our compliance team with your concerns and supporting documentation and we'll review the decision. We aim to resolve appeals within five business days.
Need help with verification?
Our support team is available 24/7 via live chat and can guide you through the process step by step.
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